LINK Mobility experienced a minor incident on January 15, 2026 affecting Web Portal and Message Logs and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2026, 07:58 PM UTC
Dear Customers, We would like to inform you that we are currently experiencing performance issues affecting the Dashboard, Logs, Quota Management editing, Navigation, and MyLINK Portal Login. These issues are not causing any major performance degradation. All core messaging services; SMS MT/MO, WhatsApp, and Email - remain fully operational without any interruption. Our engineering teams are actively working to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.
- resolved Jan 15, 2026, 09:16 PM UTC
Dear Valued Customers, The previously reported performance issues affecting the MyLINK portal have been resolved, and all portal functionalities are now operating normally. Please note that all core messaging services (SMS MT/MO, WhatsApp, and Email) remained fully operational at all times, without any interruption. Thank you for your patience and understanding.