LINK Mobility incident
Unscheduled System Disturbance at MyLINK - Incident on 16.01.2025
LINK Mobility experienced a critical incident on January 16, 2026 affecting SMS Mobile Originated (MO) and SMS Mobile Terminated (MT) and 1 more component, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2026, 01:49 AM UTC
Dear Valued Customer/Partner, We would like to inform you about an unscheduled system disruption currently affecting the platform. Our team is actively investigating the root cause and working to restore full functionality. Affected Services: - Mobile Terminated messages - Mobile Originated messages - WhatsApp Impact: Traffic is not being processed We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly as possible.
- identified Jan 16, 2026, 04:35 AM UTC
Dear Customer / Partner The cause of the disturbance was found and we are working on a solution. We plan to send you an update within the next 2 hours or earlier if new information is available. We apologize for the inconvenience.
- identified Jan 16, 2026, 04:36 AM UTC
The cause of the disturbance was found and we are working on a solution. We plan to send you an update within the next 2 hours or earlier if new information is available. We apologize for the inconvenience.
- monitoring Jan 16, 2026, 07:04 AM UTC
Dear Customer / Partner, The impact is no longer present. MyLINK will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jan 16, 2026, 09:11 AM UTC
Dear Customer / Partner, We would like to notify you that the Incident is now closed. If you experience any further issues, do not hesitate to contact your local support. Thank you for your patience and understanding.