LINK Mobility experienced a critical incident on January 21, 2026 affecting Whatsapp and WhatsApp, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 01:35 AM UTC
Dear Customer/Partner, We would like to inform you of an ongoing disruption affecting WhatsApp services. Start Date & Time: 2026-01-21 01:53 CET Impact: Customers are currently experiencing an issue with sending messages via WhatsApp Services. Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- monitoring Jan 21, 2026, 02:53 AM UTC
Dear Customer / Partner, The impact is no longer present, WhatsApp services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jan 21, 2026, 04:53 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further problems or delays regarding WhatsApp services do not hesitate to contact your local support. Thank you for your patience and understanding.