LINK Mobility experienced a critical incident on January 29, 2026 affecting API n-eu.linkmobility.io and Whatsapp and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:18 PM UTC
Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers cannot reach the following endpoints. These endpoints are used to send Mobile Terminated, Mobile Originated, WhatsApp messages, and configure Gates and Keywords: n-eu.linkmobility.io Be advised that if you're using the affected address you can temporarily change it to one of the following: c-eu.linkmobility.io s-eu.linkmobility.io wsx.sp247.net We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.
- monitoring Jan 30, 2026, 02:41 AM UTC
Dear Customer / Partner, We would like to notify you that the unscheduled system disturbance has been resolved. Status: The endpoint n-eu.linkmobility.io is fully operational and traffic is processing normally. The system will remain under close monitoring for the next 2 hours to ensure stability. We apologize for the inconvenience.
- resolved Jan 30, 2026, 04:44 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.