Lime Connect Outage History

Lime Connect is up right now

Lime Connect had 16 outages in the last 2 years totaling 126h 51m of downtime — averaging 0.7 incidents per month.

There were 16 Lime Connect outages since June 14, 2024 totaling 126h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lime-connect.com

Major April 30, 2026

Issues sending WhatsApp templates without placeholders

Detected by Pingoru
Apr 30, 2026, 09:44 AM UTC
Resolved
Apr 30, 2026, 01:06 PM UTC
Duration
3h 22m
Affected: WhatsApp
Timeline · 3 updates
  1. investigating Apr 30, 2026, 09:44 AM UTC

    We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.

  2. monitoring Apr 30, 2026, 10:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 01:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Disruptions in WhatsApp Embedded Signup

Detected by Pingoru
Apr 10, 2026, 09:28 AM UTC
Resolved
Apr 10, 2026, 02:48 PM UTC
Duration
5h 19m
Affected: WhatsApp
Timeline · 3 updates
  1. identified Apr 10, 2026, 09:28 AM UTC

    WhatsApp Embedded Signup is currently experiencing an outage on Meta's side, preventing new WhatsApp channel creation. Meta engineers are working on a fix. For updates, see the Meta Status page. https://metastatus.com/whatsapp-business-api#embedded-signup

  2. identified Apr 10, 2026, 09:29 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 10, 2026, 02:48 PM UTC

    Meta has recovered from their outage, and we confirmed that Embedded Signup is functional again. We apologize for any inconvenience that this may have caused.

Read the full incident report →

Minor April 10, 2026

Message Center Issue

Detected by Pingoru
Apr 10, 2026, 07:13 AM UTC
Resolved
Apr 10, 2026, 08:07 AM UTC
Duration
53m
Affected: Message Center
Timeline · 3 updates
  1. identified Apr 10, 2026, 07:13 AM UTC

    We are currently experiencing issues with the Message Center. Messages with AI actions are currently not loading properly. Our development team is already working on a fix. We apologize for the inconvenience and appreciate your patience. Please check this page for the latest updates.

  2. monitoring Apr 10, 2026, 07:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 08:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Whatsapp Issue

Detected by Pingoru
Mar 09, 2026, 08:32 AM UTC
Resolved
Mar 09, 2026, 09:40 AM UTC
Duration
1h 8m
Affected: WhatsApp
Timeline · 4 updates
  1. investigating Mar 09, 2026, 08:32 AM UTC

    We are currently experiencing some issues with Whatsapp. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

  2. identified Mar 09, 2026, 08:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 08:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 09:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Disruptions to the WhatsApp API Messaging Service

Detected by Pingoru
Jan 20, 2026, 12:59 PM UTC
Resolved
Jan 20, 2026, 06:32 PM UTC
Duration
5h 33m
Affected: WhatsApp
Timeline · 3 updates
  1. identified Jan 20, 2026, 12:59 PM UTC

    Our provider 360dialog reports disruptions to the WhatsApp API Messaging Service. For further updates please see https://status.360dialog.com Channels directly connected to Meta are not affected.

  2. monitoring Jan 20, 2026, 01:38 PM UTC

    360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.

  3. resolved Jan 20, 2026, 06:32 PM UTC

    360dialog reported that the incident was resolved

Read the full incident report →

Major September 20, 2025

Documented Content Security Policy violated

Detected by Pingoru
Sep 20, 2025, 10:47 AM UTC
Resolved
Sep 20, 2025, 12:41 PM UTC
Duration
1h 54m
Affected: Website Messenger
Timeline · 3 updates
  1. identified Sep 20, 2025, 10:47 AM UTC

    In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected. We are working on rolling back the relevant changes.

  2. monitoring Sep 20, 2025, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 20, 2025, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 14, 2025

Major Service Outage

Detected by Pingoru
Aug 14, 2025, 03:58 PM UTC
Resolved
Aug 14, 2025, 05:06 PM UTC
Duration
1h 8m
Affected: Website MessengerInbound EmailWhatsAppAI Automation HubLoginFacebookDashboardSMSMessage CenterTelegramAPIThreemaAnalyticsInstagram
Timeline · 3 updates
  1. investigating Aug 14, 2025, 03:58 PM UTC

    We are currently experiencing technical difficulties in our data center, which are affecting all Userlike services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update within the next 60 minutes or as soon as more information becomes available. We sincerely apologize for the disruption and appreciate your patience and understanding. Please stay tuned to this page for the latest updates.

  2. monitoring Aug 14, 2025, 04:35 PM UTC

    Issue is fixed, we is still monitoring the situation

  3. resolved Aug 14, 2025, 05:06 PM UTC

    This incident has been resolved. All systems are operational.

Read the full incident report →

Minor July 7, 2025

WhatsApp Template status not updated

Detected by Pingoru
Jul 07, 2025, 01:36 PM UTC
Resolved
Jul 08, 2025, 12:29 PM UTC
Duration
22h 52m
Affected: WhatsApp
Timeline · 3 updates
  1. investigating Jul 07, 2025, 01:36 PM UTC

    We have received reports that the status of WhatsApp templates is not being updated. 360dialog confirmed that they are not receiving status updates from Meta, and have escalated to Meta support.

  2. monitoring Jul 08, 2025, 07:18 AM UTC

    Meta has resumed sending template status updates. We are monitoring the system to ensure stability.

  3. resolved Jul 08, 2025, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2025

Message center Issue

Detected by Pingoru
May 19, 2025, 08:35 AM UTC
Resolved
May 19, 2025, 09:44 AM UTC
Duration
1h 9m
Affected: Message Center
Timeline · 3 updates
  1. identified May 19, 2025, 08:35 AM UTC

    We are currently experiencing some issues with Message center. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

  2. monitoring May 19, 2025, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2025, 09:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 22, 2025

Outage within Data Center

Detected by Pingoru
Mar 22, 2025, 12:17 PM UTC
Resolved
Mar 22, 2025, 04:52 PM UTC
Duration
4h 35m
Affected: BrandpageDeepLWebsite MessengerInbound EmailWhatsAppDocumentationAI Automation HubLoginFacebookDashboardSMSMessage CenterTelegramAPIThreemaAnalyticsInstagram
Timeline · 6 updates
  1. investigating Mar 22, 2025, 12:17 PM UTC

    We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.

  2. identified Mar 22, 2025, 01:14 PM UTC

    The issue has been identified and our engineering teams is rolling out a fix. We will provide another update within 2 hours or sooner if additional information is available.

  3. identified Mar 22, 2025, 03:58 PM UTC

    Our engineering teams is still working on rolling out the fix. We will provide another update within 2 hours or sooner if additional information is available.

  4. monitoring Mar 22, 2025, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 22, 2025, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 22, 2025, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2025

Disruptions in WhatsApp Cloud API

Detected by Pingoru
Mar 12, 2025, 08:01 AM UTC
Resolved
Mar 12, 2025, 09:29 PM UTC
Duration
13h 27m
Affected: WhatsApp
Timeline · 2 updates
  1. investigating Mar 12, 2025, 08:01 AM UTC

    Meta has acknowledged that they are experiencing some disruptions impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. Meta engineering teams are investigating the issue. For latest updates, please refer to the Meta Status page at https://metastatus.com/whatsapp-business-api and the 360dialog status page at https://status.360dialog.com/cm84u3ost00gyfy6b125ulvp7

  2. resolved Mar 12, 2025, 09:29 PM UTC

    According to Meta, the incident has been resolved.

Read the full incident report →

Minor February 5, 2025

Whatsapp Issues

Detected by Pingoru
Feb 05, 2025, 11:49 AM UTC
Resolved
Feb 05, 2025, 03:22 PM UTC
Duration
3h 33m
Affected: WhatsAppDashboardAPI
Timeline · 2 updates
  1. investigating Feb 05, 2025, 11:49 AM UTC

    We are currently experiencing some issues with WhatsApp due to an unannounced API change by Meta. Incoming messages are not being received and the status of sent messages is not updated. Campaigns are being sent out, but will show zero messages as delivered or read. This temporarily affected all numbers, and continues to affect all WhatsApp Business Accounts with multiple numbers. Meta expects to deploy a fix for this issue at around 5pm German time. We apologize for the inconvenience caused. For further details and the latest updates, please check https://status.360dialog.com/ and https://metastatus.com/whatsapp-business-api

  2. resolved Feb 05, 2025, 03:22 PM UTC

    The incident with WhatsApp messaging has been resolved.

Read the full incident report →

Critical December 11, 2024

Major disruption of Meta messaging channels

Detected by Pingoru
Dec 11, 2024, 07:17 PM UTC
Resolved
Dec 12, 2024, 01:09 AM UTC
Duration
5h 52m
Affected: WhatsAppFacebookInstagram
Timeline · 2 updates
  1. identified Dec 11, 2024, 07:17 PM UTC

    Meta is currently experiencing major disruptions affecting the sending of messages via WhatsApp, Facebook Messenger, and Instagram Messenger. Meta is investigating the issue. For latest updates, please visit https://metastatus.com

  2. resolved Dec 12, 2024, 05:58 AM UTC

    This incident has been resolved by Meta. All messaging channel are operational again.

Read the full incident report →

Notice September 30, 2024

Partial outage of WhatsApp

Detected by Pingoru
Sep 30, 2024, 02:05 PM UTC
Resolved
Sep 30, 2024, 03:40 PM UTC
Duration
1h 34m
Affected: WhatsApp
Timeline · 3 updates
  1. identified Sep 30, 2024, 02:05 PM UTC

    Due to issues with our service provider 360dialog, certain WhatsApp operation may currently fail: - editing or submitting media templates - Cloud API profile photo upload

  2. monitoring Sep 30, 2024, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2024, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 13, 2024

Partial outage of WhatsApp channels

Detected by Pingoru
Sep 13, 2024, 11:41 AM UTC
Resolved
Sep 15, 2024, 05:13 PM UTC
Duration
2d 5h
Affected: WhatsApp
Timeline · 3 updates
  1. investigating Sep 13, 2024, 10:10 AM UTC

    We are investigating issues with receiving media messages. Editing or submitting templates produces errors due to issues at our service provider 360dialog, see https://status.360dialog.com/cm0zn13pz000ylf3d5c4fvcyc

  2. identified Sep 13, 2024, 11:41 AM UTC

    We have released a fix for receiving media messages. 360dialog is working on a fix for editing or submitting templates.

  3. resolved Sep 15, 2024, 05:13 PM UTC

    The issue is resolved. 360dialog will provide an RCA here in due course when we complete a review of the incident with Meta.

Read the full incident report →

Major June 14, 2024

Issues with WhatsApp templates and campaigns

Detected by Pingoru
Jun 14, 2024, 08:39 PM UTC
Resolved
Jun 14, 2024, 09:32 PM UTC
Duration
52m
Affected: WhatsApp
Timeline · 3 updates
  1. identified Jun 14, 2024, 08:39 PM UTC

    We are currently experiencing issues with processing existing WhatsApp templates and campaigns.

  2. monitoring Jun 14, 2024, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 14, 2024, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →