Lime Connect incident

Documented Content Security Policy violated

Lime Connect experienced a major incident on September 20, 2025 affecting Website Messenger, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started: Sep 20, 2025, 10:47 AM UTC
Resolved: Sep 20, 2025, 12:41 PM UTC
Duration: 1h 54m
Detected by Pingoru: Sep 20, 2025, 10:47 AM UTC

Affected components

Website Messenger

Update timeline

identified Sep 20, 2025, 10:47 AM UTC

In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected. We are working on rolling back the relevant changes.
monitoring Sep 20, 2025, 12:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 20, 2025, 12:41 PM UTC

This incident has been resolved.