Lifesize Cloud incident

Call management service users from US unable to connect to meetings

Minor Resolved View vendor source →

Lifesize Cloud experienced a minor incident on January 21, 2026 affecting Call Management Service, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 01:52 PM UTC
Resolved
Jan 21, 2026, 05:21 PM UTC
Duration
3h 29m
Detected by Pingoru
Jan 21, 2026, 01:52 PM UTC

Affected components

Call Management Service

Update timeline

  1. investigating Jan 21, 2026, 01:52 PM UTC

    Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

  2. identified Jan 21, 2026, 01:56 PM UTC

    We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

  3. monitoring Jan 21, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2026, 05:21 PM UTC

    This incident has been resolved.