LibraCyber experienced a major incident on February 22, 2023 affecting Phishbrain, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2023, 01:43 PM UTC
We regret to inform you that our SMS sending system is currently experiencing temporary unavailability. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the matter. We will update you on the status of the system and an estimated time of resolution as soon as it becomes available.
- identified Feb 22, 2023, 03:43 PM UTC
The issue has been identified. We are still unable to share an estimated time of resolution as we are evaluating the best applicable fix.
- identified Feb 22, 2023, 05:15 PM UTC
A major change in the SMS routing is being implemented, we estimate the activity to require one working day. We apologize for the inconvenience and we appreciate your patience while we work to resolve the matter. We will take care of providing prompt updates about the progress.
- monitoring Feb 23, 2023, 04:08 PM UTC
The major change has been completed and we are performing stress test before closing the issue. The service will be fully functional from th 24th of February 2023, 10 AM CEST. Again we do apologize for the inconvenience and we really appreciate your patience.
- resolved Feb 24, 2023, 09:19 AM UTC
The service is now fully functional.