Lever experienced a critical incident on July 22, 2024 affecting Lever.co website, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 01:20 PM UTC
We are currently investigating an issue that is intermittently affecting users ability to access Lever. Users may may not be able to access Lever. Our Engineering teams are actively working to resolve this as soon as possible.
- monitoring Jul 22, 2024, 01:22 PM UTC
A fix has been implemented for the issue causing the log on error. Customers should now be able to log on. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
- resolved Jul 22, 2024, 01:31 PM UTC
The issue where users received an error when logging into Lever.co that was affecting customers has been resolved. The incident occurred from 5:45 AM to 6:15 AM. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed.
- postmortem Jul 31, 2024, 07:44 PM UTC
Our teams were alerted to an error impacting users ability to log on to Lever starting at approximately on July 22nd at 5:45 AM PT and ending at 6:15 AM PT. Our team quickly identified an issue related to an expired certificate for a Lever sub-domain resulting in errors for users when attempting to log in. The team restored the updated certificate and was able to resolve the issue. In order to mitigate future recurrence of the issue we reviewed the maintenance script updating the certificate and noted in some edge cases the expired certificate was not updated to the updated certificate as expected. Our team adjusted the maintenance script and processes to correct and mitigate this issue from recurring in the future.