Lever incident

Links sent from within Lever are incorrectly routing

Major Resolved View vendor source →

Lever experienced a major incident on September 17, 2024 affecting Hire and Hire, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 02:46 PM UTC
Resolved
Sep 17, 2024, 05:24 PM UTC
Duration
2h 38m
Detected by Pingoru
Sep 17, 2024, 02:46 PM UTC

Affected components

HireHire

Update timeline

  1. investigating Sep 17, 2024, 02:46 PM UTC

    We are currently investigating an issue that is impacting links that are sent from within Lever. Links that are sent from within Lever appear to be directing candidates towards 'Lever-Analytics.com'. Our Engineering teams are actively working to resolve this as soon as possible.

  2. identified Sep 17, 2024, 03:10 PM UTC

    The cause for this issue has been identified, and we are working to implement a fix for the email links improperly routing.

  3. monitoring Sep 17, 2024, 03:53 PM UTC

    A fix has been implemented, and we are continuing to monitor the results.

  4. resolved Sep 17, 2024, 05:24 PM UTC

    The issue where links were incorrectly routing to Lever-analytics.com has been resolved. The incident occurred from 9/17/24 12 AM Pacific time to 7:54 AM. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new