Level365 experienced a minor incident on November 21, 2025 affecting Fax Services, lasting 12h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2025, 09:37 AM UTC
We aqre currently investigating degraded performance on our fax platform
- investigating Nov 21, 2025, 01:17 PM UTC
We are continuing to investigate this issue.
- investigating Nov 21, 2025, 01:18 PM UTC
We are currently investigating reports of issues impacting some fax services. Our team is actively reviewing the situation to identify the cause and restore full functionality as quickly as possible. Thank you for your patience as we work to resolve this.
- investigating Nov 21, 2025, 07:07 PM UTC
We are continuing to troubleshoot the issue impacting some fax services. Our team is actively working toward resolving this as quickly as possible. Thank you for your patience as we work to resolve this.
- monitoring Nov 21, 2025, 07:29 PM UTC
Issue has been identified and a fix has been deployed. We are monitoring services to ensure the issue is resolved.
- monitoring Nov 21, 2025, 09:31 PM UTC
We are continuing to monitor to ensure the issue is resolved. Please note that some faxes may be delayed or require additional attempts as the system processes the queued messages. Thank you for your patience as we work to resolve this.
- resolved Nov 21, 2025, 09:54 PM UTC
This incident has been resolved. All services are confirmed to be working normally, and the backlog of fax messages has been cleared. We will continue to monitor to ensure continued stability. Thank you for your patience as we worked to resolve this issue.