Time-outs with larger emails

Update timeline

1. investigating Apr 07, 2026, 06:43 PM UTC

   Status: Investigating We are noticing degraded performance with sending larger attachment to our SMTP relay and are currently investigating the issue. Affected components SMTP Relay (Degraded performance)

2. monitoring Apr 07, 2026, 07:52 PM UTC

   Status: Monitoring Fix has been deployed for the intermittent connection errors affecting SMTP submissions with larger attachments. We are now observing traffic to confirm the issue is fully resolved. No action is required from customers. Affected components SMTP Relay (Operational)

3. resolved Apr 07, 2026, 08:31 PM UTC

   Status: Resolved We are no longer seeing any connection issues. A post-mortem will be shared as soon as possible. Our findings have been shared with the developer of the package and will cooperate to fix the issue for the ecosystem. Affected components SMTP Relay (Operational)