Lettermint incident

Increased error rates on the dashboard and Team API

Minor Resolved View vendor source →

Lettermint experienced a minor incident on June 27, 2026 affecting Team API and Lettermint UI, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2026, 06:05 PM UTC
Resolved
Jun 27, 2026, 06:05 PM UTC
Duration
—
Detected by Pingoru
Jun 27, 2026, 06:05 PM UTC

Affected components

Team APILettermint UI

Update timeline

  1. investigating Jun 27, 2026, 05:39 PM UTC

    Status: Investigating We are seeing increased error rates on the Lettermint dashboard and our Team API. Requests to the Team API and actions in the dashboard may fail or respond slowly while we look into this. Email delivery is not affected. Transactional and broadcast messages are still being sent and processed as normal. Our team is investigating the cause and we will post an update shortly. Affected components Lettermint UI (Degraded performance) Team API (Degraded performance)

  2. monitoring Jun 27, 2026, 06:01 PM UTC

    Status: Monitoring We are no longer seeing elevated error rates on the Team API or dashboard and functionality appears to have returned to normal. We are continuing to monitor the situation closely to ensure stability, but no new errors have been observed since mitigation was applied. Affected components Lettermint UI (Operational) Team API (Operational)

  3. resolved Jun 27, 2026, 06:05 PM UTC

    Status: Resolved This incident has been resolved. We applied a fix and have confirmed that the dashboard and Team API are working normally, with no further errors. Affected components Lettermint UI (Operational) Team API (Operational)