Lettermint incident

Delayed sending to Outlook OLC

Lettermint is currently experiencing a major incident, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 19, 2026, 01:55 PM UTC
Resolved
Ongoing
Duration
● 1h 32m
Detected by Pingoru
Jun 19, 2026, 01:55 PM UTC

Update timeline

  1. identified Jun 19, 2026, 12:48 PM UTC

    Status: Identified We have identified an issue with messages being rate limited against Outlook OLC and are actively remediating. Emails will be delivered after retries and does not impact other providers nor Microsoft 365 (Office 365) tenants. Affected components Outgoing (Transactional) (Degraded performance) Outgoing (Broadcast) (Degraded performance)

  2. identified Jun 19, 2026, 01:55 PM UTC

    Status: Identified Our automated traffic shaping has partially mitigated the issue but are awaiting further mitigation from Microsoft. Emails to Outltook OLC are still delayed and might show as Processed for an extended period of time in the UI. This issue does not impact Microsoft 365 (Outlook 365) addresses nor other providers. Affected components Outgoing (Transactional) (Degraded performance) Outgoing (Broadcast) (Degraded performance)