Lessonly incident

Some content file types unable to be downloaded successfully

Minor Resolved View vendor source →

Lessonly experienced a minor incident on July 8, 2025 affecting Content Downloads, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 03:39 PM UTC
Resolved
Jul 08, 2025, 06:42 PM UTC
Duration
3h 2m
Detected by Pingoru
Jul 08, 2025, 03:39 PM UTC

Affected components

Content Downloads

Update timeline

  1. investigating Jul 08, 2025, 03:39 PM UTC

    Our team is looking into reports that some file types are experiencing problems when attempting to download from the application

  2. identified Jul 08, 2025, 03:48 PM UTC

    Teams are currently working on a fix. This issue only affects files with a & character in the title. File downloads will work if the user adds the correct file extension to the file after it's been downloaded.

  3. monitoring Jul 08, 2025, 04:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 08, 2025, 06:42 PM UTC

    This incident has been resolved.