Lessonly incident

Some Learning customers are unable to use chat with Seismic support

Major Resolved View vendor source →

Lessonly experienced a major incident on January 9, 2026 affecting Learning Chat Support, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:45 PM UTC
Resolved
Jan 09, 2026, 09:41 PM UTC
Duration
55m
Detected by Pingoru
Jan 09, 2026, 08:45 PM UTC

Affected components

Learning Chat Support

Update timeline

  1. investigating Jan 09, 2026, 08:45 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 09, 2026, 09:41 PM UTC

    This incident has been resolved.