Lessonly incident

Login and access issues are currently affecting multiple regions

Critical Resolved View vendor source →
Started
Feb 20, 2026, 02:19 PM UTC
Resolved
Feb 20, 2026, 07:55 PM UTC
Duration
5h 36m
Detected by Pingoru
Feb 20, 2026, 02:19 PM UTC

Affected components

U.S. West0U.S. West3U.S. East4UK1 (U.K.)AUS2 (Australia)

Update timeline

  1. investigating Feb 20, 2026, 02:19 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 20, 2026, 02:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 20, 2026, 02:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 20, 2026, 03:07 PM UTC

    We are continuing to investigate this issue.

  5. identified Feb 20, 2026, 03:48 PM UTC

    Teams have identified the issue and tenants are now becoming accessible

  6. monitoring Feb 20, 2026, 04:22 PM UTC

    The issue is resolved as teams resolved a caching issue with tenant metadata. Root cause is currently under investigation.

  7. resolved Feb 20, 2026, 07:55 PM UTC

    This incident has been resolved.

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