Lessonly incident

SCORM lessons showing error message in Seismic Learning

Critical Resolved View vendor source →

Lessonly experienced a critical incident on April 9, 2026 affecting Learning Web, lasting 16h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 09:45 PM UTC
Resolved
Apr 10, 2026, 02:25 PM UTC
Duration
16h 39m
Detected by Pingoru
Apr 09, 2026, 09:45 PM UTC

Affected components

Learning Web

Update timeline

  1. investigating Apr 09, 2026, 09:45 PM UTC

    We are currently investigating this issue.

  2. identified Apr 09, 2026, 11:08 PM UTC

    Seismic Engineers are currently in contact with SCORM vendor Rustici investigating the issue.

  3. identified Apr 09, 2026, 11:34 PM UTC

    Issue has been identified with the Rustici vendor and their cloud provider. They are working to address the root cause. We are starting to see some recovery and will continue to monitor.

  4. monitoring Apr 09, 2026, 11:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 10, 2026, 02:25 PM UTC

    This incident has been resolved.