Lemon Way experienced a critical incident on April 16, 2025 affecting Production Dashboard, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 08:33 AM UTC
Dear customers, We identified an issue regarding access and performance issues in the Dashboard. Our teams are currently investigating the situation in order to restore the access as soon as possible. We will keep you updated as soon as we have more information. Lemonway's Production team.
- monitoring Apr 16, 2025, 08:54 AM UTC
Dear customers, We identified the root cause and fixed it: the Dashboard should be back in its normal state. Our teams will keep monitoring the situation for the next hour before confirming the resolution. Lemonway's Production team.
- resolved Apr 16, 2025, 03:35 PM UTC
Dear customers, After monitoring the situation for the past hours, we can confirm that Dashboard performances went back to a normal state since the beginning of the afternoon. We thank you for your understanding and patience, Lemonway's Production team.