Lemon Way incident

[Card Payments] - External Disruptions : Incident on authorisation requests

Notice Resolved View vendor source →

Lemon Way experienced a notice incident on March 18, 2025, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 06:54 PM UTC
Resolved
Mar 18, 2025, 07:11 PM UTC
Duration
17m
Detected by Pingoru
Mar 18, 2025, 06:54 PM UTC

Update timeline

  1. investigating Mar 18, 2025, 06:54 PM UTC

    Dear Client, Our Acquirer have identified a potential system issue on his acquiring servers related to authorisation requests. The impact are higher refusal rate on card payments : especially with a refusal code 57. They are hardly working on it to identify the origin of the incident and solve it. We will keep you update as soon as we have more information. We apologise for the inconvenience caused. Regars, Lemonway team

  2. resolved Mar 18, 2025, 07:11 PM UTC

    Dear Partners, Our Acquirer confirmed that the incident is now solved. We confirm that the success rate is back to normal. At this stage, they are monitoring the platform to make sure the authorization request service is back to normal. We see higher refusals for card payments than usual for reason code 57 between 18h50 and 19h50. We are waiting for the root cause details from our acquirer about the incident. Incident is now solved. Regards, Lemonway's team.