Lemon Way incident

Outage Identified on Online Onboarding validation

Minor Resolved View vendor source →

Lemon Way experienced a minor incident on April 24, 2025 affecting Online Onboarding Production, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 04:29 PM UTC
Resolved
Apr 24, 2025, 06:51 PM UTC
Duration
2h 22m
Detected by Pingoru
Apr 24, 2025, 04:29 PM UTC

Affected components

Online Onboarding Production

Update timeline

  1. identified Apr 24, 2025, 04:29 PM UTC

    Since 2025-04-23 2PM CET an error occurred and led to online onboardings staying in pending status (account not validated, wallet not created) Our Team has identified the root cause and is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We are really sorry for the inconvenience it might cause.

  2. resolved Apr 24, 2025, 06:51 PM UTC

    The incident has been resolved