LearnUpon experienced a notice incident on July 28, 2022 affecting LearnUpon Application - EU Region and Public Website and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2022, 05:23 PM UTC
We are investigating connectivity issues to some LearnUpon portals and our website which appears to be associated with our cloud services provider. We will provide a further update once more details are available.
- investigating Jul 28, 2022, 05:27 PM UTC
We are continuing to investigate this issue.
- identified Jul 28, 2022, 06:16 PM UTC
The issue has been identified and relates to a wider AWS outage in the US-EAST-2 Region. We are working to bring the affected portals back online.
- monitoring Jul 28, 2022, 06:46 PM UTC
An earlier Amazon AWS issue has been resolved, and we are monitoring our own systems to ensure all systems are responding as expected. The small number of affected portals in our US region are back online while we continue to monitor.
- resolved Jul 28, 2022, 08:58 PM UTC
The earlier Amazon AWS incident has since been resolved, and we’ve fully recovered our own systems without any data impact. We apologise for the disruption this AWS incident has caused to the small number of affected US-based LearnUpon portals. If you require further details, please contact our Support Team. We consider this incident resolved.