LearnUpon experienced a minor incident on March 1, 2023 affecting LearnUpon Application - EU Region and LearnUpon API, lasting 10h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2023, 03:20 AM UTC
We are investigating reports of connectivity issues to LearnUpon portals. We will provide a further update once more details are available.
- investigating Mar 01, 2023, 03:48 AM UTC
We are continuing to investigate intermittent connectivity issues to portals.
- investigating Mar 01, 2023, 03:53 AM UTC
We are continuing to investigate this issue.
- investigating Mar 01, 2023, 04:36 AM UTC
We are continuing to monitor for portal connectivity issues. There is a delay with some batch jobs which we are working to resolve.
- investigating Mar 01, 2023, 05:27 AM UTC
We have identified the issue and are continuing to monitor to ensure that portal connectivity is operational. There is a delay with some batch jobs which we are working to resolve.
- monitoring Mar 01, 2023, 09:45 AM UTC
Portal access remains healthy, no issues since our update 5 hours ago). Delays in batch job processing is still being worked with delays experienced now typically under 30 minutes. We are working to remove any delays and return all operations to normal, and will provide an update again in 30 minutes.
- monitoring Mar 01, 2023, 10:43 AM UTC
We continue to clear the backlog of batch jobs remaining to be processed. All portals continue to operate as normal. A further update will be provided in 30 minutes.
- monitoring Mar 01, 2023, 12:32 PM UTC
We're finally almost clear of all pending background processing for the lowest priority background work. We now have an ETA of less than 1 hour for all remaining low priority background tasks. The nature of these tasks are non-user-impacting. A further update will follow within that timeframe.
- resolved Mar 01, 2023, 02:14 PM UTC
All systems are operating normally. We apologize for the disruption earlier. The majority of our period of monitoring & investigation was focussed on clearing background processing tasks based on their priority. All users have been able to login and use LearnUpon since 4am UTC. We will be finalising our investigations and remediation steps over the next few days and will be happy to share additional details with any impacted customer, just reach out to your Customer Success or Customer Support team contacts.