LearnUpon experienced a minor incident on April 17, 2024 affecting LearnUpon Application - EU Region, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 17, 2024, 02:24 PM UTC
We are observing a degradation of service for some customers in the EU region which is affecting the processing of some tasks. We have identified the source of the issue and are working towards resolving the issue as quickly as possible.
- identified Apr 17, 2024, 02:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 17, 2024, 03:01 PM UTC
We are still observing some degradation of service for some customers in the EU. We have taken actions to address this issue and are continuing to monitor the situation.
- identified Apr 17, 2024, 03:35 PM UTC
Our team is actively working on resolving these issues and will continue to monitor the situation closely. Processing of tasks is delayed, however all tasks will be processed once the delay has been cleared.
- monitoring Apr 17, 2024, 04:05 PM UTC
We have taken further corrective actions and service is returning to normal. We will continue to monitor.
- resolved Apr 17, 2024, 05:11 PM UTC
We can confirm the incident has now been resolved fully and services have returned to normal. Apologies for any inconvenience this has caused.