LearnUpon incident
Connectivity issues on the LearnUpon application in the EU region
LearnUpon experienced a major incident on June 10, 2025 affecting LearnUpon Application - EU Region, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 06:06 PM UTC
Since 16:30 UTC, the LearnUpon application has been experiencing high load. Customers will experience connectivity issues and slow latency as a result. The issue is currently under investigation. The next update will be sent in the next 30 minutes.
- investigating Jun 10, 2025, 06:08 PM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2025, 06:41 PM UTC
We are continuing to investigate the issue. Customers will be experiencing latency when accessing the LearnUpon application. The next update will be sent in the next 30 minutes.
- investigating Jun 10, 2025, 07:22 PM UTC
Since 18:40 UTC, the LearnUpon application response times have returned to normal and are stable after making a change to reduce the number of batch jobs being run concurrently in the application. We continue to investigate the root cause of the issue.
- resolved Jun 10, 2025, 07:48 PM UTC
At 18:40 UTC, this incident was resolved.