Leap Event Technology Outage History
Leap Event Technology is up right nowPingoru has recorded 13 incidents for Leap Event Technology: 11 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 3 | 3 of 527 (1%) |
Incidents, newest first
Minor October 21, 2026 Intermittent Service Disruptions – Security Mitigation 2h 13m Conventions
Started Oct 21, 2026, 06:14 PM UTC· resolved Oct 21, 2026, 08:28 PM UTC
- monitoring Oct 21, 2026, 06:14 PM UTC
In response to a recently disclosed critical security vulnerability affecting systems worldwide, we have proactively implemented additional security protections across our platforms. These measures may result in intermittent access issues or unexpected errors for some users. Our teams are actively monitoring and adjusting these protections to minimize disruption while maintaining platform security. We appreciate your patience as we work to resolve these.
- resolved Oct 21, 2026, 08:28 PM UTC
This incident has been resolved.
Major October 7, 2026 Brief Service Disruption - Activations –
Started Oct 07, 2026, 12:30 PM UTC· resolved Oct 07, 2026, 12:30 PM UTC
- resolved Oct 07, 2026, 01:13 PM UTC
Activations platform (APIs, Public Web Activations, Admin CMS) suffered from degraded availability between 8:08 - 8:52 AM EDT related to an internal DNS issue with our services. The availability issue was resolved, and investigation for complete root cause and additional mitigation is under way.
Major September 16, 2026 Brief Service Disruption 11m
Started Sep 16, 2026, 01:00 PM UTC· resolved Sep 16, 2026, 01:11 PM UTC
- resolved Sep 16, 2026, 01:35 PM UTC
On September 16, Leap Ticketing experienced a service disruption for 11 minutes caused by a production configuration change related to our search infrastructure. The change resulted in an unexpected increase in database connections, which exhausted the available connection capacity and temporarily impacted application availability. Once the issue was identified, our engineering team disabled the affected configuration and restored normal service. We are reviewing the incident and will implement appropriate safeguards around connection limits, capacity monitoring, and production changes to prevent a similar issue from occurring in the future. We apologize for the disruption and appreciate your patience while our team worked to restore service.
Critical July 23, 2026 Outage - Epic Experiences Store 3h 1m Admin, Store
Started Jul 23, 2026, 04:59 PM UTC· resolved Jul 23, 2026, 08:00 PM UTC
- investigating Jul 23, 2026, 04:59 PM UTC
The Epic Experiences Store is experiencing critical network connectivity issues affecting availability of service. Our team is investigating.
- investigating Jul 23, 2026, 05:06 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 05:54 PM UTC
The issue is related to an outage on cloud infrastructure provider. Our team is following the situation closely and preparing potential additional mitigation actions.
- investigating Jul 23, 2026, 06:32 PM UTC
The store is now online and services are progressively restoring. Our team will continue to monitor the situation.
- resolved Jul 23, 2026, 09:20 PM UTC
This incident has been resolved.
Major April 1, 2026 Brief Outage - Activations 36m
Started Apr 01, 2026, 01:00 PM UTC· resolved Apr 01, 2026, 01:36 PM UTC
- resolved Apr 01, 2026, 02:51 PM UTC
Activations experienced a brief outage from 9:09 AM EDT to 9:36 AM EDT. This was caused by a network configuration mismatch during a security patch. Recovery was delayed due to a secondary technical block in our deployment pipeline. All systems are now stable
Minor December 16, 2025 Brief Outages- Mobile CMS 8m
Started Dec 16, 2025, 03:21 PM UTC· resolved Dec 16, 2025, 03:29 PM UTC
- resolved Dec 16, 2025, 07:54 PM UTC
The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.
Major December 15, 2025 Activations Outage –
Started Dec 15, 2025, 05:30 PM UTC· resolved Dec 15, 2025, 05:30 PM UTC
- resolved Dec 17, 2025, 04:19 PM UTC
The SSL certificate for several activation domains was removed from CloudFlare without notice and before its expiration date. We are working with CloudFlare support to determine the reason why the certificate was removed. This issue has been resolved.
Notice December 5, 2025 Cloud Service Outage 16m
Started Dec 05, 2025, 07:56 AM UTC· resolved Dec 05, 2025, 08:12 AM UTC
- resolved Dec 05, 2025, 02:57 PM UTC
An outage with our cloud delivery network (CDN) provider caused clients and customers to not be able to visit our pages. Issue was from 2:56AM EST to 3:12AM EST.
Minor November 18, 2025 Partial Cloud Service Outage 5m Admin, Customer Pages, Activations - Admin, Admin and 9 more
Started Nov 18, 2025, 03:28 PM UTC· resolved Nov 18, 2025, 03:33 PM UTC
- monitoring Nov 18, 2025, 03:28 PM UTC
An underlying cloud service is experiencing a partial outage. Users may experience intermittent errors. Engineering is monitoring.
- resolved Nov 18, 2025, 03:33 PM UTC
This incident has been resolved.
Minor November 10, 2025 Outage 18m
Started Nov 10, 2025, 04:24 PM UTC· resolved Nov 10, 2025, 04:42 PM UTC
- resolved Nov 10, 2025, 05:53 PM UTC
ShowClix had an 18 minute outage this morning. Between 11:24 and 11:42 AM EST engineering noted elevated error rates while processing credit card payments due to an underlying network issue.
Minor October 20, 2025 Partial Outage 21h 18m Admin, Customer Pages, Activations - Admin, Admin and 9 more
Started Oct 20, 2025, 04:08 PM UTC· resolved Oct 21, 2025, 01:27 PM UTC
- identified Oct 20, 2025, 04:08 PM UTC
An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.
- monitoring Oct 20, 2025, 09:04 PM UTC
Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.
- resolved Oct 21, 2025, 01:27 PM UTC
As of 6:53 PM EDT last night we reported full recovery.
Notice May 27, 2025 ShowClix and Ticketbooth Outage 5/26/25 1h 51m
Started May 27, 2025, 12:20 AM UTC· resolved May 27, 2025, 02:11 AM UTC
- resolved May 27, 2025, 04:04 PM UTC
At 8:20 PM EDT replication stopped on a read-only replica database which caused 404 responses when accessing data created or updated after that time. Engineering attempted to restart the database at 10:05 PM. However the process did not restart on its own, leading to connection failures to the replica database for a period of around 6 minutes. At 10:11 PM DEVOPS pulled the affected replica out of rotation which resolved all issues. Practically the effects were that customers and clients experienced “not found” errors when viewing some data (viewing orders, event configurations, etc.) between 8:20PM and 10:05 PM and widespread 500 errors (which render as the broken ticket page) when accessing the application (purchasing tickets, logging in, accessing the admin, etc). between 10:05 and 10:11 PM. This affected all ShowClix, Ticketbooth and white label clients.