LeadSimple had 20 outages in the last 2 years totaling 77h 10m of downtime — averaging 0.8 incidents per month.
There were 20 LeadSimple outages since June 10, 2024 totaling 77h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating slow load times for LeadSimple.com
We are continuing to investigate this issue.
This incident has been resolved.
We’re currently experiencing partial service disruption due to a widespread AWS outage affecting our infrastructure provider. This may impact some users’ ability to access or perform certain actions within LeadSimple. Our systems remain stable, and we’re actively monitoring the situation while AWS works to resolve the issue. We’ll continue to provide updates as more information becomes available.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating the issue.
Application restored. Identifying root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Identified areas for root cause. Service normalizing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Awaiting response from Twilio
This incident has been resolved.
Affected users may experience slow load times and occasional timeouts
The issue has been identified and a fix is being implemented.
System performance nominal. Continuing to monitor.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware some deals, properties, and contacts aren't loading. We've identified the problem and are rolling out a fix.
A fix has been implemented and we're monitoring the results. Access should be reinstated soon.
This incident has been resolved.
We're aware that some antivirus software is blocking access to LeadSimple. We're working with them to get this sorted. In the meantime, add `https://api.leadsimple.com/*` to your antivirus allowlist to get access back.
A solution has been deployed.
We've identified a bug where emails can't be composed inside the app. We're working on a fix, it should be live around 8 PM EST.
A fix has been implemented. We're deploying our changes soon, you should see the fix in 15 minutes.
This incident has been resolved.
We are aware that some Avast users are having trouble accessing LeadSimple. We are investigating why LeadSimple is currently being flagged as a phishing website. In the meantime, we're working on a workaround for the block.
If you're using Avast Web Shield, you can disable it by following the steps here: https://support.avast.com/en-us/article/one-web-shield-settings We're working with our partners to unflag our URL.
We've implemented a fix. We're still investigating how our API URL ended up in a phishing links database. We'll keep everyone posted timely.
We are currently experiencing an issue with one of our third-party dependencies, which is causing intermittent issues in our web app. We are working with them to resolve the issue as quickly as possible and will provide updates here as they become available.
We are working on a migration strategy to move away from the affected third-party dependency. When the migration occurs, we will require some amount of down time on the app. We're still nailing down the expected amount of down time. We will provide an update as soon as we have an exact time at which the app will be inaccessible and how long the app will be inaccessible.
We have a plan in place for our migration that will take place beginning at 1:45PM EDT, and will last no more than 30 minutes.
Our third-party vendor has fixed the issue we were encountering, so the app is now stable. Because of this, we're going ahead and marking this issue as resolved. However, due to the length of the issue the third-party vendor encountered, we're still going to move off of their services. But since the app is currently stable, we're going to move the downtime window to off-hours so that we don't create additional downtime for our users. This downtime window will be posted separately from this issue.
We've detected a problem with our Rentvine Applicants Syncing. We've disabled it momentarily while we work on a fix.
A fix has been implemented and it's live. We are monitoring the results.
This incident has been resolved.