LeadSimple incident

High traffic, users may experience elevated response times

Critical Resolved View vendor source →

LeadSimple experienced a critical incident on June 16, 2025 affecting App and Website and 1 more component, lasting 7h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 02:01 PM UTC
Resolved
Jun 16, 2025, 09:50 PM UTC
Duration
7h 48m
Detected by Pingoru
Jun 16, 2025, 02:01 PM UTC

Affected components

AppWebsiteEmail DeliveryOutbound SMSOutbound Phone CallsNotificationsLead Imports

Update timeline

  1. investigating Jun 16, 2025, 02:01 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 16, 2025, 02:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 16, 2025, 02:27 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 16, 2025, 02:46 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 16, 2025, 04:45 PM UTC

    We are continuing to investigate this issue.

  6. identified Jun 16, 2025, 05:39 PM UTC

    We’re seeing stable performance, but still investigating what caused this morning’s slowdown. Early signs point to increased database activity from internal systems

  7. identified Jun 16, 2025, 06:01 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Jun 16, 2025, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Jun 16, 2025, 09:50 PM UTC

    This incident has been resolved. We’re still keeping a close eye on everything, just in case.