Network Connectivity Incident - SAO and SAO2

Update timeline

1. identified Feb 16, 2026, 03:07 PM UTC

   We are currently experiencing a connectivity issue affecting the dark fiber provider links between our SAO and SAO2 sites. This circuit is responsible for carrying several extended VLANs between the locations, resulting in some devices appearing unavailable. The provider is working on resolving the issue. At the moment, no ETA has been provided. We will continue to monitor and provide updates as soon as new information becomes available.

2. identified Feb 16, 2026, 04:00 PM UTC

   An ETR has been provided by the dark fiber provider. They are currently working on the issue, and the ETR is 7:00 PM (UTC). The fiber cut was caused by an incident during public road renovation works, which resulted in a major outage affecting several other fiber providers in the region. We will continue to monitor the situation and provide updates as soon as new information becomes available.

3. resolved Feb 16, 2026, 09:49 PM UTC

   The fiber cut was restored by the provider at 7:15 PM (UTC). We have been monitoring the link since then and have not observed any new incidents.