Lakeside Software incident
Lakeside Software Cloud Endpoint Connection Services OUTAGE
Lakeside Software experienced a critical incident on September 1, 2022 affecting SysTrack Endpoint Connections, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2022, 02:49 PM UTC
Lakeside Software is currently experiencing an outage related to the SysTrack Cloud Edition impacting Optum. The outage is currently impacting our endpoint connections service. During the outage child endpoints will not be able to communicate with our backend services, preventing real-time system performance monitoring using tools like Resolve, Assist, or Prevent. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.
- identified Sep 01, 2022, 03:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 01, 2022, 04:10 PM UTC
All endpoint agents are connecting back in. Team is monitoring the recovery.
- monitoring Sep 01, 2022, 04:37 PM UTC
We are monitoring the recovery.
- resolved Sep 01, 2022, 05:18 PM UTC
All endpoint agents have reconnected and are stable.