Lakeside Software experienced a minor incident on May 13, 2026 affecting SysTrack API/UI, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
SysTrack API/UI
Update timeline
- investigating May 13, 2026, 03:00 PM UTC
We are currently investigating reports that some users in the below regions are experiencing availability issues with SysTrack Cloud endpoints. Some request may be unavailable for affected endpoints. We're actively working on identifying the root cause. We apologize for any inconvenience and will provide an update once more details become available.
- monitoring May 13, 2026, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 04:53 PM UTC
This incident has been resolved.