Lakeside Software incident

Lakeside Software Cloud Endpoint Connection Services OUTAGE

Major Resolved View vendor source →

Lakeside Software experienced a major incident on September 6, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2022, 01:07 PM UTC
Resolved
Sep 06, 2022, 01:07 PM UTC
Duration
—
Detected by Pingoru
Sep 06, 2022, 01:07 PM UTC

Update timeline

  1. resolved Oct 06, 2022, 09:00 PM UTC

    From 13:07UTC to 13:25UTC Lakeside Software experienced an outage related to the SysTrack Cloud Edition impacting Optum. The outage impacted our endpoint connections service. During the outage child endpoints were not able to communicate with our backend services, preventing real-time system performance monitoring using tools like Resolve, Assist, or Prevent.