Lakeside Software incident

Lakeside Software Cloud Services - Degraded Performance

Major Resolved View vendor source →

Lakeside Software experienced a major incident on January 20, 2023 affecting SysTrack API/UI, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2023, 07:07 PM UTC
Resolved
Jan 21, 2023, 01:23 AM UTC
Duration
6h 15m
Detected by Pingoru
Jan 20, 2023, 07:07 PM UTC

Affected components

SysTrack API/UI

Update timeline

  1. investigating Jan 20, 2023, 07:07 PM UTC

    Lakeside Software is currently experiencing degraded service related to the SysTrack Cloud Edition. This is impacting the regions below. The issue is currently impacting core cloud services. Until this is resolved, users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.

  2. identified Jan 20, 2023, 08:13 PM UTC

    We have identified a potential root cause and are working on a fix. Until it is fully implemented, there might be additional intermittent service disruptions. We will update you as we learn more.

  3. monitoring Jan 20, 2023, 09:33 PM UTC

    We have remediated the issue and are going to continue to monitor closely.

  4. resolved Jan 21, 2023, 01:23 AM UTC

    After monitoring the situation for the past 5 hours, we are confident that the remediation has worked. If you have any future issues, please contact Lakeside Support at [email protected].