Lakeside Software incident
Lakeside Software Cloud DEGRADED PERFORMANCE
Lakeside Software experienced a minor incident on February 6, 2023 affecting SysTrack API/UI, lasting 6h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2023, 05:23 PM UTC
Lakeside Software is currently experiencing degraded service related to the SysTrack Cloud Edition. This is impacting the regions below. The issue is currently impacting core cloud services. Until this is resolved, users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.
- identified Feb 06, 2023, 05:38 PM UTC
We believe we have identified the root cause of the degraded performance for some of APIs care of our cloud provider. We are working on a fix that should be implemented soon.
- monitoring Feb 06, 2023, 06:55 PM UTC
We believe we have remediated the root cause and actively monitoring the situation.
- resolved Feb 06, 2023, 10:24 PM UTC
After monitoring the situation for the past several hours, we are confident that the remediation has worked. We will continue partner with our cloud provider to ensure that their solution is stable. If you have any future issues, please contact Lakeside Support at [email protected].