Lakeside Software incident

SysTrack Cloud – Reports of Delayed Performance

Critical Resolved View vendor source →

Lakeside Software experienced a critical incident on April 21, 2023 affecting SysTrack API/UI, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2023, 02:38 PM UTC
Resolved
Apr 21, 2023, 06:32 PM UTC
Duration
3h 53m
Detected by Pingoru
Apr 21, 2023, 02:38 PM UTC

Affected components

SysTrack API/UI

Update timeline

  1. investigating Apr 21, 2023, 02:38 PM UTC

    Some slowness when using the SysTrack Cloud UI or while making API calls. We're actively working on identifying the root cause. We apologize for any inconvenience and will provide an update once more details become available

  2. monitoring Apr 21, 2023, 03:03 PM UTC

    We have remediated the root cause, the system is functioning, and actively monitoring the situation.

  3. resolved Apr 21, 2023, 06:32 PM UTC

    We have identified the root cause, implemented a fix, and all systems have been fully restored. We will continue to closely monitor all services, but if you have any issues, please contact Lakeside Support at [email protected]