Lakeside Software experienced a critical incident on July 18, 2024 affecting SysTrack API/UI and SysTrack API/UI and 1 more component, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 18, 2024, 10:40 PM UTC
Our service is experiencing interruption due to an issue with our service provider.
- identified Jul 18, 2024, 11:13 PM UTC
SysTrack Cloud Edition is experiencing a service outage resulting from Azure's Central US Region wide outage reported here: https://azure.status.microsoft/en-us/status. MS Tracking ID: 1K80-N_8.
- identified Jul 19, 2024, 12:22 AM UTC
We are currently monitoring the on going Microsoft outage. We will provide further details as soon Microsoft makes them available to us.
- identified Jul 19, 2024, 01:36 AM UTC
We are currently monitoring the on going Microsoft outage. We will provide further details as soon Microsoft makes them available to us.
- identified Jul 19, 2024, 02:50 AM UTC
SysTrack Cloud Edition remains temporarily impacted by the widespread Microsoft Azure outage and some customers may still be experiencing issues. Microsoft has successfully initiated restoration of certain Azure services and is working to apply mitigation across all impacted resources. Impacted SysTrack Cloud customers should begin to see signs of recovery as additional Azure services are restored. Lakeside is continuing to treat this situation with the highest priority.
- monitoring Jul 19, 2024, 03:41 AM UTC
SysTrack Cloud Edition has been fully restored for all customers after being temporarily impacted by the Microsoft Azure outage. Lakeside will continue to closely monitor our services for any residual issues from the Azure outage.
- resolved Jul 19, 2024, 06:27 AM UTC
This incident has been resolved. Azure has identified the root cause and mitigated the issue. We apologize for the inconvenience, If you're still experiencing performance problems, please reach out to [email protected].