Lakeside Software incident

SysTrack Cloud – Reports of Delayed Performance

Minor Resolved View vendor source →

Lakeside Software experienced a minor incident on August 19, 2024 affecting SysTrack API/UI, lasting 6h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2024, 04:46 PM UTC
Resolved
Aug 19, 2024, 11:44 PM UTC
Duration
6h 58m
Detected by Pingoru
Aug 19, 2024, 04:46 PM UTC

Affected components

SysTrack API/UI

Update timeline

  1. identified Aug 19, 2024, 04:46 PM UTC

    We are currently investigating performance issues impacting aspects of our platform such as processing sensors, SysTrack Cloud UI, and API calls. We apologize for any inconvenience and will provide an update once more details become available.

  2. monitoring Aug 19, 2024, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2024, 11:44 PM UTC

    This incident has been resolved.