Lakeside Software incident
SysTrack Cloud – Availability Issues - Canada
Lakeside Software experienced a critical incident on January 1, 2025 affecting SysTrack API/UI, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 01, 2025, 09:34 AM UTC
We are currently investigating reported issues with SysTrack Cloud availability in the Canada regions. Some users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that utilize the API. We're actively working on identifying the root cause. We apologize for any inconvenience and will provide an update once more details become available.
- identified Jan 01, 2025, 09:49 AM UTC
The issue has been identified and it is related to Cloud Provider. We are actively working to resolve the issue
- monitoring Jan 01, 2025, 09:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 01, 2025, 09:56 AM UTC
This incident has been resolved.
- postmortem Feb 07, 2025, 08:11 PM UTC
During a routine backend-scaling operation, the Microsoft cluster hosting the databases lacked sufficient resources to scale to the desired size. This caused a brief database outage while resources were reallocated. A case has been opened with Microsoft to prevent future occurrences.