Infinity Portal Data Services (Datatube) - Data services outage on Australia and Canada regions
Affected: Check Point Portal Data Services | Event Forwarding - AUS region
Lakera Outage History
Lakera major outage · 8 active incidents View live status →Lakera had 55 outages in the last 2 years totaling 51h 48m of downtime — averaging 2.3 incidents per month.
There were 55 Lakera outages since October 20, 2025 totaling 51h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Threat Emulation and Threat Extraction services issues on EU site
Affected: SandBlast Threat Emulation Cloud - Dublin, Ireland
Timeline · 4 updates
- investigating Aug 26, 2026, 07:56 AM UTC
we are currently investigating errors arriving from Threat Emulation on Europe site. this will have an affect on all requests arriving to Europe site. requests receives error from the site.
- monitoring Aug 26, 2026, 08:03 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2026, 08:05 AM UTC
we are starting to see requests arriving and handled normally. we are monitoring
- resolved Aug 26, 2026, 08:31 AM UTC
This incident has been resolved.
Threat Emulation services Slowness in US
Affected: SandBlast Threat Emulation Cloud - North Virginia, USA
Timeline · 4 updates
- investigating Aug 25, 2026, 05:34 PM UTC
We're investigating an issue causing slower response times. We'll share updates as we learn more.
- identified Aug 25, 2026, 06:36 PM UTC
We are continuing to investigate the issue, we do see some relief and response times are starting to get back to normal.
- monitoring Aug 25, 2026, 06:46 PM UTC
We identified an internal communication error between services and have applied a fix. We're now monitoring as things return to normal.
- resolved Aug 25, 2026, 06:52 PM UTC
This incident has been resolved.
SASE: Connectivity Failures on Israel-1 DC
Affected: Israel
Timeline · 6 updates
- investigating Aug 25, 2026, 08:19 AM UTC
We are getting increased reports from customers unable to connect to gateways located in Israel-1 Data Center We are investigating the issue further and will provide an update shortly.
- monitoring Aug 25, 2026, 08:42 AM UTC
The primary ISP in the IL-1 DC (Bezeq) lost connectivity We failed over to the secondary ISP and connectivity to IL-1 resumed We are investigating the connectivity loss with Bezeq
- identified Aug 25, 2026, 09:05 AM UTC
Some gateways remain hung after the unexpected ISP failure We are looking into those specifically
- identified Aug 25, 2026, 09:31 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 25, 2026, 10:06 AM UTC
A fix have been implemented we are monitoring the results
- resolved Aug 25, 2026, 10:46 AM UTC
This incident has been resolved. The IL-1 Data Center is now fully operational, and all affected gateways have been restored to normal function.
Spark Management - EU region - Error on save settings
Timeline · 1 update
- resolved Aug 03, 2026, 04:48 PM UTC
Devices wrongly appeared disconnected during this time. Errors appeared when attempting to create or save settings - plan / gateway. No impact on existing gateways connectivity. Incident time 7:00-10:00 AM UTC.
Mobile Canada degragation
Affected: Check Point Mobile Security - CA Region
Timeline · 5 updates
- investigating Jul 29, 2026, 01:43 PM UTC
We are currently investigating this issue.
- monitoring Jul 29, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 29, 2026, 01:57 PM UTC
Operation is a bit in issue we keep investigating
- monitoring Jul 29, 2026, 02:40 PM UTC
Issue was found and handled - monitoring
- resolved Jul 29, 2026, 03:05 PM UTC
This incident has been resolved.
User Center and Support Center Service Disruption
Affected: UserCenter / PMAPSupport Center
Timeline · 3 updates
- investigating Jul 12, 2026, 05:47 AM UTC
We are currently investigating this issue.
- identified Jul 12, 2026, 06:14 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 12, 2026, 06:33 AM UTC
This incident has been resolved.
SASE: Zero Trust Applications Times Out
Affected: Zero-Trust Applications
Timeline · 4 updates
- investigating Jul 06, 2026, 09:04 AM UTC
We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.
- investigating Jul 06, 2026, 09:35 AM UTC
All current reports of ZTA issues are generated from Israel-1 region Investigation continues
- monitoring Jul 06, 2026, 10:06 AM UTC
ISP in Israel-1 was swapped 20 mins ago Errors are not seen since in our logs, and customers reported issue is resolved We are monitoring closely
- resolved Jul 06, 2026, 11:15 AM UTC
Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il ZTA were recovered when ISP on Israel-1 was switched from Cellcom. Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP
SaaS Security Outage
Affected: Check Point SAAS Protect - EU RegionCheck Point SAAS Protect - CA Region
Timeline · 2 updates
- investigating Jul 05, 2026, 10:24 AM UTC
We are currently investigating the issue.
- resolved Jul 05, 2026, 11:27 AM UTC
This incident is resolved.
EU Data Ingestion Disruption - June 29-30, 2026
Timeline · 1 update
User Center Service Disruption
Affected: UserCenter / PMAP
Timeline · 3 updates
- investigating Jun 27, 2026, 06:35 AM UTC
We are currently investigating this issue.
- monitoring Jun 27, 2026, 07:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2026, 07:50 AM UTC
This incident has been resolved.
S1C is availble only through SmartConsole and not the portal's Web SmartConsole
Timeline · 1 update
- resolved Jun 22, 2026, 10:10 AM UTC
The Web SmartConsole on the Portal was unavailable for few hours, customers could work regularly with Installed SmartConsole or Streamed SmartConsole
UK Infinity Portal outage
Affected: Check Point Portal UK Region
Timeline · 4 updates
- investigating Jun 10, 2026, 02:52 AM UTC
Due to Infrastructure issues inside Infinity Portal UK region, Infinity Portal customers in UK data residency are not able to login to the portal. We are working to mitigate that.
- investigating Jun 10, 2026, 02:54 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 10, 2026, 03:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 03:37 AM UTC
This incident has been resolved.
Portal Data Services: Data Latency - US Data Residency
Affected: Check Point Portal Data Services (DataTube)
Timeline · 4 updates
- identified Jun 07, 2026, 04:50 PM UTC
Users may experience increased latency for security logs and events in the Infinity Portal.
- identified Jun 07, 2026, 04:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 07, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2026, 06:59 PM UTC
This incident has been resolved.
Event Forwarding export delay
Affected: Check Point Portal Data Services | Event Forwarding - EU regionCheck Point Portal Data Services | Event Forwarding - US region
Timeline · 3 updates
- identified Jun 02, 2026, 09:28 AM UTC
Some customers may experience delays in logs arrival time
- monitoring Jun 02, 2026, 07:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 10:44 AM UTC
This incident has been resolved.
Policy Insights - Fail to fetch suggestions
Affected: Network Security Management - Policy Insights - US Region
Timeline · 2 updates
- investigating Jun 01, 2026, 01:36 PM UTC
We are currently investigating this issue.
- resolved Jun 01, 2026, 03:06 PM UTC
This incident has been resolved.
Reach my Device access failures
Timeline · 1 update
- resolved Jun 01, 2026, 10:58 AM UTC
Users were unable to access Spark gateways through the service. The issue was caused by recent infrastructure changes that unintentionally impacted RMD access, resulting in valid access requests being rejected. The issue was resolved at 04:25 AM UTC.
updates.checkpoint.com is down
Affected: Check Point Firewall Update Service
Timeline · 4 updates
- identified May 31, 2026, 11:48 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 31, 2026, 11:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 31, 2026, 11:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 12:05 PM UTC
This incident has been resolved.
Policy Insights - Fail to retrieve suggestions
Affected: Network Security Management - Policy Insights - EU Region
Timeline · 3 updates
- investigating May 13, 2026, 03:40 PM UTC
We are currently investigating this issue.
- investigating May 13, 2026, 05:29 PM UTC
We are continuing to investigate this issue.
- resolved May 13, 2026, 05:32 PM UTC
This incident has been resolved.
Identity and Trust - Temporary Service Disruption on US region
Affected: Identity and Trust - US Region
Timeline · 2 updates
- investigating Apr 27, 2026, 02:12 PM UTC
We are currently experiencing partial service disruptions. The issue is under investigation.
- resolved Apr 27, 2026, 03:52 PM UTC
This incident has been resolved.
User Center service disruption
Affected: UserCenter / PMAPSupport Center
Timeline · 2 updates
- investigating Apr 26, 2026, 09:59 AM UTC
We are currently investigating an issue causing the User Center and Support Center to be unavailable. Our team is working to restore service as quickly as possible. We will provide updates as soon as more information becomes available.
- resolved Apr 26, 2026, 10:16 AM UTC
This incident has been resolved.
Reach my device service is unavailable
Affected: Check Point Spark Reach My Device Service (SMB Appliances)
Timeline · 3 updates
- investigating Apr 20, 2026, 09:40 AM UTC
We are currently investigating this issue.
- identified Apr 20, 2026, 11:05 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 20, 2026, 11:49 AM UTC
This incident has been resolved.
Spark Management - Application errors on MSSP account type
Affected: Spark Management Portal - EU RegionSpark Management Portal - US RegionSpark Management Portal - India RegionSpark Management Portal - Australia Region
Timeline · 2 updates
- identified Apr 18, 2026, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 18, 2026, 07:29 PM UTC
This incident has been resolved.
Harmony Endpoint Portal involving the Asset Management and Organizational Units
Affected: Check Point Endpoint Security - EU RegionCheck Point Endpoint Security - US RegionCheck Point Endpoint Security – APAC RegionCheck Point Endpoint Security - UAE RegionCheck Point Endpoint Security - India Region
Timeline · 2 updates
- investigating Apr 15, 2026, 02:11 PM UTC
we are currently experiencing a service interruption in the Harmony Endpoint Portal involving the Asset Management and Organizational Units. They are currently failing to load across all regions. Our teams have identified the root cause and are actively working on implementing a solution. We will keep you updated as we make progress and once the service is fully restored.
- resolved Apr 15, 2026, 03:36 PM UTC
This incident has been resolved
updates.checkpoint.com is facing a partial service disruption
Affected: Check Point Firewall Update Service
Timeline · 2 updates
- investigating Apr 09, 2026, 01:59 PM UTC
We are currently investigating this issue.
- resolved Apr 09, 2026, 02:19 PM UTC
This incident has been resolved.