Lakera incident

User Center and Support Center Service Disruption

Critical Resolved View vendor source →

Lakera experienced a critical incident on July 12, 2026 affecting UserCenter / PMAP and Support Center, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 05:47 AM UTC
Resolved
Jul 12, 2026, 06:33 AM UTC
Duration
45m
Detected by Pingoru
Jul 12, 2026, 05:47 AM UTC

Affected components

UserCenter / PMAPSupport Center

Update timeline

  1. investigating Jul 12, 2026, 05:47 AM UTC

    We are currently investigating this issue.

  2. identified Jul 12, 2026, 06:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 12, 2026, 06:33 AM UTC

    This incident has been resolved.