Lakera incident
Ingestion failures Infinity Portal Data Services (DataTube)
Lakera experienced a major incident on December 5, 2025 affecting Check Point Portal Data Services (DataTube) and Check Point Portal Data Services (DataTube) - EU region and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 04:59 PM UTC
Starting at 15:45 UTC on December 5th, we are experiencing a cross-region issue affecting data ingestion from the Infinity Portal. Our team is actively investigating and will provide updates as soon as the issue is resolved.
- identified Dec 05, 2025, 05:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 05, 2025, 05:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 06:15 PM UTC
This incident has been resolved.
- postmortem Dec 07, 2025, 04:23 PM UTC
### **Summary** On **Friday, December 5th, 2025, between 15:45 and 18:00 UTC**, Infinity Portal Data Services experienced a temporary disruption affecting **data ingestion and query operations**. ### **Incident Timeline** * **15:45** – Alerts triggered for Infinity Portal Data Services; investigation began immediately. * **16:00** – War room initiated with engineering teams. * **16:15** – Issue narrowed down to a backend network security component impacting service communication. * **17:00** – Fix identified and implemented in staging for validation. * **17:45** – Fix successfully tested and rolled out to production environments. * **18:00** – All services fully restored and stable. ### **Root Cause** The disruption was caused by an internal **network security component misconfiguration** that required adjustments to restore proper communication between services. The issue has been fully resolved. ### **Next Steps** We are improving monitoring and automation for these critical components to prevent similar issues in the future.