Kustomer experienced a minor incident on July 26, 2026 affecting API and Channel - Chat and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 26, 2026, 01:13 AM UTC
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data. Our team is currently working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at [email protected] for any further questions or updates.
- identified Jul 26, 2026, 01:16 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 26, 2026, 02:03 AM UTC
Kustomer continues to work on the issue affecting platform events in PROD1 orgs that may cause delays on event-based data. Our team is actively working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at [email protected] for any further questions or updates.
- monitoring Jul 26, 2026, 02:34 AM UTC
Kustomer has implemented an update to address an event affecting platform events in PROD1 orgs that caused delays on event-based data. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at [email protected] if you have additional questions or concerns.
- resolved Jul 26, 2026, 04:34 AM UTC
Kustomer has resolved an event affecting platform events in PROD1 orgs that caused delays on event-based data. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.