Kraken incident

Onboarding Issues for EEA clients on Mobile Apps.

Minor Resolved View vendor source →

Kraken experienced a minor incident on June 10, 2026 affecting Kraken App and Kraken Pro App and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 04:40 PM UTC
Resolved
Jun 10, 2026, 05:54 PM UTC
Duration
1h 14m
Detected by Pingoru
Jun 10, 2026, 04:40 PM UTC

Affected components

Kraken AppKraken Pro AppKrak App

Update timeline

  1. investigating Jun 10, 2026, 04:40 PM UTC

    We are currently investigating an issue that causes Apps to freeze during Tax Number verification step for EEA clients. Web services are not affected.

  2. monitoring Jun 10, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 10, 2026, 05:54 PM UTC

    This incident has been resolved.