Kong incident
Degraded Insomnia passwordless login/signup experience
Kong experienced a minor incident on May 22, 2025 affecting Kong Insomnia, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2025, 05:14 PM UTC
Some users attempting to log in or sign up via email may see verification emails being sent to spam. Users authentication via other means remain unaffected. We're actively working on a fix and will post updates as we approach a resolution.
- identified May 22, 2025, 08:23 PM UTC
We have identified the root cause of this issue: an unusually high volume of verification emails has impacted our email delivery reputation, causing legitimate login and signup emails to be filtered to spam folders. This issue is limited to users authenticating via passwordless email login on Insomnia. Enterprise customers and users authenticating via Google, GitHub, or SSO are not affected. We are implementing a fix and will provide updates on our progress.
- monitoring May 23, 2025, 03:18 AM UTC
We've deployed additional protections to limit the volume of verification emails, and we're actively monitoring the impact. Some users may still see verification emails go to spam over the next day due to the nature of the email ecosystem. Enterprise customers and users authenticating via Google, GitHub, or SSO remain unaffected.
- resolved May 26, 2025, 06:58 PM UTC
We have confirmed that verification email deliverability for affected users has recovered to normal levels. Enterprise customers and users authenticating via Google, GitHub, or SSO were not affected during this incident. Users still seeing verification emails directed to spam can mark the email as "Not Spam" to resolve mailbox-specific issues.