Kong incident

Loss of analytics payload from data plane node (US Only)

Major Resolved View vendor source →

Kong experienced a major incident on April 10, 2026 affecting Kong Konnect Cloud, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 06:07 PM UTC
Resolved
Apr 10, 2026, 09:11 PM UTC
Duration
3h 4m
Detected by Pingoru
Apr 10, 2026, 06:07 PM UTC

Affected components

Kong Konnect Cloud

Update timeline

  1. investigating Apr 10, 2026, 06:07 PM UTC

    Some analytics data in the US may be experiencing data loss. We are currently investigating the cause of this issue and will provide updates as they become available.

  2. identified Apr 10, 2026, 06:21 PM UTC

    We have identified the issue and are working on a fix

  3. identified Apr 10, 2026, 06:41 PM UTC

    We have a fix and are rolling the change out. We will begin monitoring the situation closely and will provide another update once the rollout is complete.

  4. monitoring Apr 10, 2026, 07:00 PM UTC

    We have rolled out the fix and will continue monitoring the situation. The system is now functioning as expected, but we are keeping a close eye on performance to ensure stability. We will provide another update if any issues arise.

  5. resolved Apr 10, 2026, 09:11 PM UTC

    This incident has been resolved.