Kong incident
Some users unable to Login (OIDC, SAML not affected)
Kong experienced a major incident on March 25, 2025 affecting Kong Konnect Cloud, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 06:15 PM UTC
New logins that do not use OIDC or SAML are currently not possible. We are investigating the issue.
- investigating Mar 25, 2025, 06:16 PM UTC
We are continuing to investigate this issue.
- investigating Mar 25, 2025, 06:25 PM UTC
The identity provider for Konnect accounts is experiencing an outage. New social login "Sign ups" and "Logins" are affected. Organizations that use OIDC or SAML to login are not impacted. Logged-in users are also not impacted. We are urgently following up with our auth vendor who has an ongoing incident.
- monitoring Mar 25, 2025, 06:55 PM UTC
The identity provider for Konnect has implemented a fix which resolved the outage on their end. The Logins/Signups should be back up. We are currently monitoring the health of the system.
- resolved Mar 25, 2025, 07:36 PM UTC
The issue has been resolved.