Kollective Outage History

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Kollective had 9 outages in the last 2 years totaling 32h 32m of downtime — averaging 0.4 incidents per month.

There were 9 Kollective outages since October 31, 2024 totaling 32h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kollective.app

Minor September 22, 2026

Latency detected in Live Event analytics processing

Detected by Pingoru
Sep 22, 2026, 06:12 PM UTC
Resolved
Sep 22, 2026, 10:05 PM UTC
Duration
3h 53m
Affected: Analytics
Timeline · 5 updates
  1. investigating Sep 22, 2026, 06:12 PM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2026, 06:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 22, 2026, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 22, 2026, 08:38 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 22, 2026, 10:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Latency detected processing recent event analytics

Detected by Pingoru
Feb 27, 2026, 01:16 PM UTC
Resolved
Feb 27, 2026, 05:50 PM UTC
Duration
4h 33m
Affected: Analytics
Timeline · 3 updates
  1. investigating Feb 27, 2026, 01:16 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 27, 2026, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2026, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Latency detected in play-stats analytics.

Detected by Pingoru
Jan 28, 2026, 02:17 PM UTC
Resolved
Jan 28, 2026, 03:52 PM UTC
Duration
1h 35m
Affected: Analytics
Timeline · 3 updates
  1. investigating Jan 28, 2026, 02:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 28, 2026, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2026, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

CDN anycast outage - Cloudflare

Detected by Pingoru
Dec 05, 2025, 09:06 AM UTC
Resolved
Dec 05, 2025, 09:19 AM UTC
Duration
13m
Affected: Cloudflare
Timeline · 2 updates
  1. investigating Dec 05, 2025, 09:06 AM UTC

    There is an outage with Cloudflare, preventing access to our geo-steered services. We are investigating the issue.

  2. resolved Dec 05, 2025, 09:19 AM UTC

    Cloudflare has implemented a fix, and services are recovering.

Read the full incident report →

Minor November 12, 2025

Delay in live event data processing

Detected by Pingoru
Nov 12, 2025, 08:14 PM UTC
Resolved
Nov 12, 2025, 09:19 PM UTC
Duration
1h 4m
Affected: Analytics
Timeline · 4 updates
  1. investigating Nov 12, 2025, 08:14 PM UTC

    We are currently investigating this issue.

  2. identified Nov 12, 2025, 08:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

Select events visualizations in the EU fail to render

Detected by Pingoru
Aug 26, 2025, 02:03 PM UTC
Resolved
Aug 26, 2025, 06:53 PM UTC
Duration
4h 50m
Affected: Analytics
Timeline · 5 updates
  1. investigating Aug 26, 2025, 02:03 PM UTC

    Certain events dashboards in the Kollective Portal are failing to load consistently. We are investigating the issue.

  2. identified Aug 26, 2025, 03:04 PM UTC

    The issue has been identified, and a fix is being implemented. Impact is limited to custom dashboards.

  3. monitoring Aug 26, 2025, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 26, 2025, 06:19 PM UTC

    The issue was identified as a bug from our graph/table rendering sub-processor. We are working around the issue, and visualizations should be performing normally at this time.

  5. resolved Aug 26, 2025, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Location detail event analytics may be delayed

Detected by Pingoru
Aug 11, 2025, 07:09 AM UTC
Resolved
Aug 11, 2025, 07:12 PM UTC
Duration
12h 2m
Affected: Analytics
Timeline · 3 updates
  1. identified Aug 11, 2025, 07:09 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 11, 2025, 05:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2025, 07:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2025

Degraded Live Event Playback

Detected by Pingoru
Jun 26, 2025, 03:41 AM UTC
Resolved
Jun 26, 2025, 03:41 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jun 27, 2025, 03:15 AM UTC

    Customers using Teams Live events are experiences degraded performance

  2. postmortem Jun 27, 2025, 03:23 AM UTC

    On June 25th 2025 at 1:59 PM Kollective released KSDK 3.6.3. This release contained refactored code that caused the KSDK to hang when forced to fallback to CDN, preventing playback of a live event. Kollective's development team was alerted at 8:41 PM \(PDT\) of a potential outage. The outage was verified and service was restored at 9:07 PM \(PDT\). The changes to the KSDK were reverted from the testing branch at 2:00PM on June 26th. QA has identified the testing failure as an invalid configuration in the testing environment that allowed for playback despite the configuration settings. Current manual testing steps have been fixed and work is proceeding on automated testing that will identify these issues in the future.

Read the full incident report →

Minor October 31, 2024

Inaccurate bandwidth savings in quickstats

Detected by Pingoru
Oct 31, 2024, 05:41 PM UTC
Resolved
Oct 31, 2024, 10:00 PM UTC
Duration
4h 19m
Affected: Analytics
Timeline · 3 updates
  1. investigating Oct 31, 2024, 05:41 PM UTC

    There are reports of inaccurate bandwidth savings in quickstats. We are investigating the issue

  2. monitoring Oct 31, 2024, 07:22 PM UTC

    We have implemented a fix and are monitoring results. New events will be unaffected.

  3. resolved Oct 31, 2024, 10:00 PM UTC

    This issue has been resolved and all event statistics in quickstats are accounted for.

Read the full incident report →