Latency detected in Live Event reach processing
Affected: Analytics
Kollective Outage History
Kollective is up right nowKollective had 10 outages in the last 2 years totaling 33h 27m of downtime — averaging 0.4 incidents per month.
There were 10 Kollective outages since October 31, 2024 totaling 33h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Latency detected in Live Event analytics processing
Affected: Analytics
Timeline · 5 updates
- investigating Sep 22, 2026, 06:12 PM UTC
We are currently investigating this issue.
- identified Sep 22, 2026, 06:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2026, 08:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 22, 2026, 08:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2026, 10:05 PM UTC
This incident has been resolved.
Latency detected processing recent event analytics
Affected: Analytics
Timeline · 3 updates
- investigating Feb 27, 2026, 01:16 PM UTC
We are currently investigating this issue.
- monitoring Feb 27, 2026, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 05:50 PM UTC
This incident has been resolved.
Latency detected in play-stats analytics.
Affected: Analytics
Timeline · 3 updates
- investigating Jan 28, 2026, 02:17 PM UTC
We are currently investigating this issue.
- monitoring Jan 28, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 03:52 PM UTC
This incident has been resolved.
CDN anycast outage - Cloudflare
Affected: Cloudflare
Timeline · 2 updates
- investigating Dec 05, 2025, 09:06 AM UTC
There is an outage with Cloudflare, preventing access to our geo-steered services. We are investigating the issue.
- resolved Dec 05, 2025, 09:19 AM UTC
Cloudflare has implemented a fix, and services are recovering.
Delay in live event data processing
Affected: Analytics
Timeline · 4 updates
- investigating Nov 12, 2025, 08:14 PM UTC
We are currently investigating this issue.
- identified Nov 12, 2025, 08:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 09:19 PM UTC
This incident has been resolved.
Select events visualizations in the EU fail to render
Affected: Analytics
Timeline · 5 updates
- investigating Aug 26, 2025, 02:03 PM UTC
Certain events dashboards in the Kollective Portal are failing to load consistently. We are investigating the issue.
- identified Aug 26, 2025, 03:04 PM UTC
The issue has been identified, and a fix is being implemented. Impact is limited to custom dashboards.
- monitoring Aug 26, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2025, 06:19 PM UTC
The issue was identified as a bug from our graph/table rendering sub-processor. We are working around the issue, and visualizations should be performing normally at this time.
- resolved Aug 26, 2025, 06:53 PM UTC
This incident has been resolved.
Location detail event analytics may be delayed
Affected: Analytics
Timeline · 3 updates
- identified Aug 11, 2025, 07:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 11, 2025, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2025, 07:12 PM UTC
This incident has been resolved.
Degraded Live Event Playback
Timeline · 2 updates
- resolved Jun 27, 2025, 03:15 AM UTC
Customers using Teams Live events are experiences degraded performance
- postmortem Jun 27, 2025, 03:23 AM UTC
On June 25th 2025 at 1:59 PM Kollective released KSDK 3.6.3. This release contained refactored code that caused the KSDK to hang when forced to fallback to CDN, preventing playback of a live event. Kollective's development team was alerted at 8:41 PM \(PDT\) of a potential outage. The outage was verified and service was restored at 9:07 PM \(PDT\). The changes to the KSDK were reverted from the testing branch at 2:00PM on June 26th. QA has identified the testing failure as an invalid configuration in the testing environment that allowed for playback despite the configuration settings. Current manual testing steps have been fixed and work is proceeding on automated testing that will identify these issues in the future.
Inaccurate bandwidth savings in quickstats
Affected: Analytics
Timeline · 3 updates
- investigating Oct 31, 2024, 05:41 PM UTC
There are reports of inaccurate bandwidth savings in quickstats. We are investigating the issue
- monitoring Oct 31, 2024, 07:22 PM UTC
We have implemented a fix and are monitoring results. New events will be unaffected.
- resolved Oct 31, 2024, 10:00 PM UTC
This issue has been resolved and all event statistics in quickstats are accounted for.