Kollective Outage History
Kollective is up right nowPingoru has recorded 49 incidents for Kollective: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 1 | 1 of 528 (0%) |
Incidents, newest first
Minor October 6, 2026 Latency detected in Live Event reach processing 54m Analytics
Started Oct 06, 2026, 03:43 PM UTC· resolved Oct 06, 2026, 04:37 PM UTC
- identified Oct 06, 2026, 03:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 04:37 PM UTC
This incident has been resolved.
- postmortem Oct 06, 2026, 07:40 PM UTC
# Incident summary: delayed Reach metrics in the Video Experience Center **Incident date:** 2026-10-06 · **Status:** resolved On October 6, 2026, Reach and Live Now values for some live events in the Video Experience Center were delayed or displayed as zero. Video delivery and playback were not affected. Processing was restored the same morning. ## Impact * Reach and Live Now for live events in the Video Experience Center were delayed and, in some cases, displayed as zero. * Live and on-demand video delivery and playback operated normally throughout. * Viewing data was collected throughout the incident. Delayed metrics were processed once service was restored. ## Timeline \(Pacific Time\) | Time | Event | | --- | --- | | Oct 5, 10:03 | Kollective SDK update released. | | Oct 6, 06:30 | Reach and Live Now updates begin to be delayed. | | Oct 6, 07:05 | Automated monitoring alerts the on-call engineer. | | Oct 6, 08:01 | First increase to analytics processing capacity takes effect. | | Oct 6, 08:03 | Customer reports delayed Reach metrics. | | Oct 6, 08:43 | Incident posted to the status page. | | Oct 6, 08:50 | Second, larger capacity increase takes effect. | | Oct 6, 09:03 | Backlog cleared; Reach and Live Now current. | | Oct 6, 09:37 | Status page incident resolved. | ## Cause We discovered and fixed a bug in the Kollective SDK that could result in lost viewing analytics data. The fix passed testing and was released on October 5. In production, we found that certain customer environments emit player events at volumes we were unable to reproduce in testing. With the fix in place, those events reached our analytics service in full, which caused a temporary backup in the processing that calculates Reach and Live Now. ## Resolution We increased the resources available to analytics processing, and the backlog cleared at 09:03 PT on October 6. Processing has operated normally since then.
Minor September 22, 2026 Latency detected in Live Event analytics processing 3h 53m Analytics
Started Sep 22, 2026, 06:12 PM UTC· resolved Sep 22, 2026, 10:05 PM UTC
- investigating Sep 22, 2026, 06:12 PM UTC
We are currently investigating this issue.
- identified Sep 22, 2026, 06:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2026, 08:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 22, 2026, 08:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2026, 10:05 PM UTC
This incident has been resolved.
Minor February 27, 2026 Latency detected processing recent event analytics 4h 33m Analytics
Started Feb 27, 2026, 01:16 PM UTC· resolved Feb 27, 2026, 05:50 PM UTC
- investigating Feb 27, 2026, 01:16 PM UTC
We are currently investigating this issue.
- monitoring Feb 27, 2026, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 05:50 PM UTC
This incident has been resolved.
Major January 28, 2026 Latency detected in play-stats analytics. 1h 35m Analytics
Started Jan 28, 2026, 02:17 PM UTC· resolved Jan 28, 2026, 03:52 PM UTC
- investigating Jan 28, 2026, 02:17 PM UTC
We are currently investigating this issue.
- monitoring Jan 28, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 03:52 PM UTC
This incident has been resolved.
Critical December 5, 2025 CDN anycast outage - Cloudflare 13m Cloudflare
Started Dec 05, 2025, 09:06 AM UTC· resolved Dec 05, 2025, 09:19 AM UTC
- investigating Dec 05, 2025, 09:06 AM UTC
There is an outage with Cloudflare, preventing access to our geo-steered services. We are investigating the issue.
- resolved Dec 05, 2025, 09:19 AM UTC
Cloudflare has implemented a fix, and services are recovering.
Minor November 12, 2025 Delay in live event data processing 1h 4m Analytics
Started Nov 12, 2025, 08:14 PM UTC· resolved Nov 12, 2025, 09:19 PM UTC
- investigating Nov 12, 2025, 08:14 PM UTC
We are currently investigating this issue.
- identified Nov 12, 2025, 08:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2025, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2025, 09:19 PM UTC
This incident has been resolved.
Minor August 26, 2025 Select events visualizations in the EU fail to render 4h 50m Analytics
Started Aug 26, 2025, 02:03 PM UTC· resolved Aug 26, 2025, 06:53 PM UTC
- investigating Aug 26, 2025, 02:03 PM UTC
Certain events dashboards in the Kollective Portal are failing to load consistently. We are investigating the issue.
- identified Aug 26, 2025, 03:04 PM UTC
The issue has been identified, and a fix is being implemented. Impact is limited to custom dashboards.
- monitoring Aug 26, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2025, 06:19 PM UTC
The issue was identified as a bug from our graph/table rendering sub-processor. We are working around the issue, and visualizations should be performing normally at this time.
- resolved Aug 26, 2025, 06:53 PM UTC
This incident has been resolved.
Minor August 11, 2025 Location detail event analytics may be delayed 12h 2m Analytics
Started Aug 11, 2025, 07:09 AM UTC· resolved Aug 11, 2025, 07:12 PM UTC
- identified Aug 11, 2025, 07:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 11, 2025, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2025, 07:12 PM UTC
This incident has been resolved.
Major June 26, 2025 Degraded Live Event Playback –
Started Jun 26, 2025, 03:41 AM UTC· resolved Jun 26, 2025, 03:41 AM UTC
- resolved Jun 27, 2025, 03:15 AM UTC
Customers using Teams Live events are experiences degraded performance
- postmortem Jun 27, 2025, 03:23 AM UTC
On June 25th 2025 at 1:59 PM Kollective released KSDK 3.6.3. This release contained refactored code that caused the KSDK to hang when forced to fallback to CDN, preventing playback of a live event. Kollective's development team was alerted at 8:41 PM \(PDT\) of a potential outage. The outage was verified and service was restored at 9:07 PM \(PDT\). The changes to the KSDK were reverted from the testing branch at 2:00PM on June 26th. QA has identified the testing failure as an invalid configuration in the testing environment that allowed for playback despite the configuration settings. Current manual testing steps have been fixed and work is proceeding on automated testing that will identify these issues in the future.
Minor October 31, 2024 Inaccurate bandwidth savings in quickstats 4h 19m Analytics
Started Oct 31, 2024, 05:41 PM UTC· resolved Oct 31, 2024, 10:00 PM UTC
- investigating Oct 31, 2024, 05:41 PM UTC
There are reports of inaccurate bandwidth savings in quickstats. We are investigating the issue
- monitoring Oct 31, 2024, 07:22 PM UTC
We have implemented a fix and are monitoring results. New events will be unaffected.
- resolved Oct 31, 2024, 10:00 PM UTC
This issue has been resolved and all event statistics in quickstats are accounted for.