Kollective incident

Select events visualizations in the EU fail to render

Minor Resolved View vendor source →

Kollective experienced a minor incident on August 26, 2025 affecting Analytics, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 02:03 PM UTC
Resolved
Aug 26, 2025, 06:53 PM UTC
Duration
4h 50m
Detected by Pingoru
Aug 26, 2025, 02:03 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Aug 26, 2025, 02:03 PM UTC

    Certain events dashboards in the Kollective Portal are failing to load consistently. We are investigating the issue.

  2. identified Aug 26, 2025, 03:04 PM UTC

    The issue has been identified, and a fix is being implemented. Impact is limited to custom dashboards.

  3. monitoring Aug 26, 2025, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 26, 2025, 06:19 PM UTC

    The issue was identified as a bug from our graph/table rendering sub-processor. We are working around the issue, and visualizations should be performing normally at this time.

  5. resolved Aug 26, 2025, 06:53 PM UTC

    This incident has been resolved.